LFDS and LF Users in Forms

asked on September 16, 2017 • Show version history

Hi,

Currently i have Forms setup to authenticate with LF Users, but recently the customer has started using LFDS users since they must access multiple servers/repositories. I am using User tasks in Forms for approvals and it syncs with the Forms attributes i have created for the users in Laserfiche admin console. The LFDS users are not getting any emails even though i have assigned them the same attributes when adding windows accounts in admin console. Also when logging in with said user, i am not able to add email address on account information in forms. Is there another way where i can assign an email address without having to use a email task?

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replied on September 17, 2017 • Show version history

Hi Gert,

The email of a windows account cannot be changed in our product, whether with [Forms]email attribute or editing on account page. It must be changed in the Active Directory.

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View 3 previous replies

replied on September 17, 2017

Hi Rui,

Thanks, i will have to convert the user back to a LF user then.

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replied on September 18, 2017

Do your Windows users not have emails assigned to them in Active Directory?

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replied on September 18, 2017

Hi Miruna,

They do have emails assigned to them in Active Directory. When logging into LFDS and I open the said users account then I can see his email address.

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replied on September 18, 2017

If the windows users have email in LFDS, they should have email in Forms.

If the user email is empty when login Forms, can you try perform a manual synchronization to pull the latest user data?

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replied on September 18, 2017

Hi Rui,

i have done a manual sync and it still does not return the email address from LFDS.

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replied on September 19, 2017

Hi Gert,

Can you open a support case for the issue? It looks like a bug but it works in our environment.

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