I have a client that is requesting a feature which allows them to choose to be notified by email when a task becomes suspended. There is already a feature in Forms 10.2 which allows notifications to be turned on for terminated instances of a process, but not suspended instances.
Question
Question
Feature Request: Suspended Task Notification in Forms
asked on September 13, 2017
Replies
replied on October 18, 2017
We have a customer that has requested this feature as well.
replied on February 7, 2018
I would also like to see this feature along with terminated form alerts as well.
replied on February 13, 2018
According to this post https://answers.laserfiche.com/questions/84261/Can-an-email-alert-be-sent-when-a-form-is-terminated
Terminated form notifications are already an option in 10.2 and above.
I also found someone who posted a SQL query which can be set up to notify you of suspended tasks here. https://answers.laserfiche.com/questions/115644/email-notification-for-suspended-states
Although this is more of a workaround, it may suit your purposes.
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