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Question

Question

the licensing database exceeds the limits defined by the new license

License Manager
Updated September 12, 2017
asked on September 7, 2017

Hello,

 

I am trying to renew a clients LM Master License and I am getting the following dialog box (Screenshot provided).

 

I am not sure why this is happening? Would it be safe to click OK? Or would doing this potentially unlicense the different Import Agent Instances?

 

Thanks!

 

LM Message.jpg
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Replies

replied on September 7, 2017

Hi Charles,

Please open a support case regarding the matter so it can be further looked into.

The customer's current Rio master license contains application blocks for Import Agent with certain GUIDs. The issue is that as you are trying to renew their master license, the new license file either no longer contains application blocks for Import Agent (less likely) or that it does have application blocks for Import Agent, but the GUIDs no longer match up with what they were in the old license (more likely).

A workaround for now would be to trim/remove the registered instances of Import Agent and then renew again and it should be successful then (assuming the issue was the more likely one). However, you'll need to re-register the Import Agent instances afterwards and re-license the servers.

I'd still recommend opening a support case though so we can investigate the matter fully.

Regards

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replied on September 8, 2017

Will do, thanks Alex!

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replied on September 11, 2017

Hope you got that Charles!

Thanks Alex!

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replied on September 12, 2017

The reason the "trim database to license" dialog appeared when renewing the master license is related to a change in how it handled instanced products (Plus, Import Agent, etc.).

Previously, the master license would contain a separate product block for each instance of a product that was purchased. Meaning, if a customer purchased five copies of Import Agent, then there would be five separate product blocks, one for each instance.

After the change to the Laserfiche Order Management System, new master licenses will now use one product block for an application, but indicate that it allows multiple instances (five in this case). So because there is now only one product block instead of five, the four "extra" product blocks from before needed to be trimmed from the license database.

Moving forward, the same steps mentioned previously would need to be taken and the products would need to trimmed from the database and then later re-licensed. We'll look to make this information for accessible.

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