Question

Forms Signature within mobile browser does display in correct orientation

Forms Version 10 Mobile

Updated December 1, 2022

asked on September 5, 2017

How can can I fix the display of a signature field to open centered on the screen and in the correct orientation on form within mobile browser?

When selecting form Signature field displayed within a Mobile browser in portrait, the signature field opens in Landscape, to enter a signature I need to scroll form to center field and turn off mobile device Auto Rotate feature.

Image1 - Form

Image2 - Signature field phone Portrait

Image3 - Signature field phone in Landscape, Auto Rotate ON

Image4 - Signature must scroll to center field to sign

Images taken on HTC One Android phone within latest version of Chrome browser

Image1-Form.png (149.08 KB)

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Image2-signature phone portrait.png (74.09 KB)

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Image3-signature phone landscape .png (93.4 KB)

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Image4-signature-scroll to center.png (88.73 KB)

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Replies

replied on May 10, 2022

Did anyone find a solution to this? It's a major issue for our users working in the field. To answer Aaron's questions: it works properly in simulation mode on Chrome/Windows 10, and it's a problem on Android and iOS, various models of each

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replied on May 14, 2020

This is still an issue using the latest Forms 10.x and on mobile devices.

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replied on December 1, 2022

this is still an issue and is very inconsistent - I normally use the browsers built on test device dimensions and it isn't consistent between that, a regular responsive browser window, and any mobile device

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replied on September 6, 2017

I don't have a great deal of experience with laserfiche mobile however this doesn't look like standard behaviour.

Could you try opening the form in chrome on a desktop and use the developer tools(f12) to place the page into device mode (ctr-shift-m). Do you experience the same issue when using the signature in this mode?

Also have you tried this on any other mobile devices?

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Forms Signature within mobile browser does display in correct orientation

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