For one user, search in the web client almost never actually returns search results.  The users sees the "Searching ..." dialog, and the search will run forever.  Other users can execute the search using identical criteria from both the web client and desktop client with acceptable performance.

We've tested both wired and wireless network connections.  We've tested other laptops docked on the docking station and connected off the dock to the same access point inside the user's office.  We've tried other users logged into the web client from the problem user's windows profile.  We've tried Chrome, Firefox, and Internet Explorer.  We've had that user try other workstations.  All tests return search results in a reasonable amount of time.

We have not tried the desktop client on the user's workstation.  I'm forcing the migration to the web client, and I'm reluctant to let this user be exempt from the migration.

It seems to be something unique to this user on this particular workstation.  We could load a new workstation for this person, but that starts a whole chain of workstation reloads that I'd rather avoid.

Any suggestions on where to turn next in finding the cause?

LF 10.1

MS SQL server

Hosted on-prem on stand alone server (not VM)

Windows 7 OS on problem workstation

Current versions of all three web browsers as of last week

Thanks in advance for any advice.

Brian Van Vleet