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Question

Forms stuck in progress due to server crash

Forms Version 10
Updated August 30, 2017
asked on August 25, 2017

I have two forms instances stuck on the last step (Save to Repository) due to server crashes yesterday.  There does not seem to be an option to Retry.  Is there anything I can do to get these two restarted so the final review forms can be saved and these approvals recorded appropriately?

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SELECTED ANSWER
replied on August 28, 2017

Hi Connie,

Can you try restart routing service? When a task has been in progress for more than 24 hours, it will be marked as suspended on restarting routing service. Then you can perform retry on the suspended instance.

If this does not work, can you contact your VAR and open a support case for the issue?

 

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replied on August 30, 2017

Thank you, Rui.  Restarting the routing service worked!

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Replies

replied on August 25, 2017 • Show version history

Just to confirm, when you go into the Monitoring page and click the ellipsis menu on the right of the instance that is suspended, you don't have a "Retry Suspended Tasks" option?

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View 3 previous replies
replied on August 25, 2017

That's right.

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replied on August 25, 2017

What happens when you open up the instance and check the ellipsis menu next to the process step that has the "Suspended" icon next to it?

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replied on August 25, 2017 • Show version history

There is nothing there.  There is no ellipsis on the far right at all on those two and there is nothing that I can open anywhere else either in that spot.  I tried clicking on everything on that line.

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replied on August 25, 2017

Does it actually show up as "Suspended" with the little pause icon, or does it just show that as the current step?

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replied on August 25, 2017

Actually, Jason, it doesn't say "suspended" there on these two.  It says "in progress" in the same spot where suspended usually is.

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replied on August 25, 2017

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