Quick Fields 10 locks up and closes

asked on August 16, 2017 • Show version history

We are having an issue when working in quick fields and manually entering metadata on pages that failed to scan our barcodes, quick fields starts to slow down and eventually kind of locks up and automatically closes. Here is the information I get when I look at the error in the Event Viewer Log

Log Name: Application
Source: Quick Fields
Date: 8/16/2017 11:26:20 AM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CTSERV027579.ci.okc
Description:
Error creating window handle.

at System.Windows.Forms.NativeWindow.CreateHandle(CreateParams cp)
at System.Windows.Forms.Control.CreateHandle()
at System.Windows.Forms.Control.get_Handle()
at System.Windows.Forms.Control.CreateGraphicsInternal()
at System.Windows.Forms.ThreadExceptionDialog..ctor(Exception t)
at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception t)
at System.Windows.Forms.Control.WndProcException(Exception e)
at System.Windows.Forms.Control.ControlNativeWindow.OnThreadException(Exception e)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at Laserfiche.Project.ApplicationBase.OnRun()
at Laserfiche.Project.ApplicationBase.RunApp()

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Quick Fields" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-08-16T16:26:20.000000000Z" />
<EventRecordID>6859</EventRecordID>
<Channel>Application</Channel>
<Computer>CTSERV027579.ci.okc</Computer>
<Security />
</System>
<EventData>
<Data>Error creating window handle.

We are running Quick Fields with the latest hotfix. Any help is appreciated, thanks!

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replied on September 6, 2017

Hello Llarin, I am curious if you have found a resolution to the problem you are seeing? I have two QF users seeing the same thing as you are seeing.

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View 3 previous replies

replied on September 6, 2017

Nope no resolution yet. Luckily quickfields will open backup and we can continue working but it just does the same thing until we are able to finish. Really weird.

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replied on September 6, 2017

I have actually opted to move my QF users back to 9.1 and all is well, so i guess we will stay there a while longer.

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replied on September 14, 2017 • Show version history

I have observed a memory leak in QF 10.1 that leads to that error at one of my customers. Interacting with the Document revision pane leads to a buildup in RAM which ultimately will cause the error and crash/shutdown QF. Opening a ticket now to see if it can be confirmed by Laserfiche. Sometimes the only issue observed is missing metadata fields in the tasks pane and a slight slowdown. Restarting QF always fixes the issue temporarily.

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replied on December 4, 2017

Hi everyone.

I have a very similar problem. Only after QF has installed it almost instantly crashes and leaves me with a very ugly win32 error which apparently has no fix for it.

No resolutions or answers for me yet either. Closest I have come to fixing the problem is by downloading the hotfix file on LF support portal.

Cheers.

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replied on June 6, 2018

Has this been resolved yet? I have a client that is experiencing this as well.

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replied on June 26, 2018

Hi everyone,

In our most recent hotfix for QF 10.3 we released some performance enhancements that make the application much faster and more stable.

Specifically, our enhancements should:

1) Prevent QF from slowing down profoundly while opening documents in revision

2) Speed up and stabilize QF when opening documents (especially in the case where the document has many instances of multi-value field groups and/or multi-value fields)

I can't tell if everyone in this thread is having the same issue(s) that we fixed, so let me know if this hotfix improves your installations or if you're still seeing the same behavior

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Quick Fields 10 locks up and closes

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