Question

After upgrade to Forms 10.2.1, Forms says that it hasn't been configured yet

Forms Version 10

Updated August 4, 2017

asked on August 3, 2017

Hello,

I have upgraded Forms to 10.2.1 and after doing so, I go to log into Forms and I get the message in the screen shot. I am not sure why it is saying that Forms has not been configured as no changes had been made other than the upgrade.

Has anyone else seen this issue before?

FormsConfigMessage.jpg (38.67 KB)

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replied on August 3, 2017 • Show version history

The database schema probably still needs to be updated. If you follow the link to the configuration page, this should begin immediately.

If this had already been done, then visiting the configuration page would also probably be a good place to check if an existing configuration has recently been invalidated somehow.

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replied on August 3, 2017

When I click the link it just takes me back to the config page. Everything in the configuration page looks good but when I click "Go to Forms" it loops back to the "forms is not configured" message page again.

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replied on August 4, 2017

A case was opened with Laserfiche Support. The root issue seemed to be that the identity of the application pool serving the FormsConfig application did not have file system rights to update the configuration files for the Forms application proper. Once this was corrected, the configuration page had to write back to these files. To work around the fact that nothing changed, a dummy database had to be created for Forms to use, then switched back to the actual Forms database for operational use.

The misleading aspect was that no error was displayed or logged; we'll improve this moving forward.

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Question

After upgrade to Forms 10.2.1, Forms says that it hasn't been configured yet

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