Question

Trying to Add Named User on Desktop Cliet

Laserfiche Administration

Updated August 3, 2017

asked on August 3, 2017

I'm adding a new user through the admin console. I can assign rights, domain account info, attributes, etc,. but I can't make him a named user. The option is grayed out. I logged in as admin as well and it was grayed out. However, if I log into the server instead of this users desktop it lets me make them a named user. Any idea what's causing that?

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replied on August 3, 2017

Hi Alex,

Only System Managers have the ability to add and remove named user licenses. This is the case no matter where you are accessing trustee properties. Since you were accessing admin console from another computer, is it possible that you weren't logged in as a system manager? Keep in mind that this is separate from Laserfiche trustees, and is not the same as logging into the repository through the administration console.

As long as the user you're logged in to the machine as is on the System Managers list (again, Windows trustee rather than Laserfiche), they can use administration console or the web client management page to apply named user licenses.

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replied on August 3, 2017

Hi Alex,

I'm guessing you have unallocated licenses that you can assign... Does the admin user have the 'Manage Trustees' privilege? Is this particular user's device a Named Device?

~Rob

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replied on August 3, 2017

They do have 'Manage Trustee' but they were not on a named device. I added the device and the button un-grayed. Is there another way around this since naming the device uses up a license?

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Trying to Add Named User on Desktop Cliet

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