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Question

Question

Failed to initialize document. Entry not found. [9001]

Updated February 13, 2018
asked on August 1, 2017

When attempting to open a document within the Laserfiche Client I receive the following error. 

I tried to look at the access right and it gave me the error [772].  I am unable to copy or export it.  Can anyone tell me how to fix this or what happened to this document? 

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Answer

SELECTED ANSWER
replied on August 1, 2017

Hi Vanessa,

Have you tried restarting the 'Laserfiche Server' service? Open the Start Menu, search for 'services', find 'Laserfiche Server' in the list and click the 'Restart' link in the pane on the left.

See this screenshot for details:

~Rob

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Replies

replied on February 13, 2018

Hi, can there be a reason for this happening?

i have the same issue and have to keep restarting the services every 3 hours or so.

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