You are viewing limited content. For full access, please sign in.

Question

Question

Approval Form - Loop back to department heads when "Not Approved"

asked on July 28, 2017

Please bear with me as I am new at forms.   We have a check request process that we are developing.  During the check request the department heads either "Approve" or "Not Approve" a check request.  If the form is "Not Approved"  we do not want to perform a cold stop on the process, but rather send it back to the initiator to have it corrected then re-submitted. 

When I have attempt to re-assign it back to the departments heads, I am getting the following error.

"The gateway names "Exclusive Gateway" in the "Main Process" is improperly connected to other objects.   Gateways cannot have multiple incoming and outgoing sequence flows."

I have also attempted to deliver it back to the user tasks of "General Accounts Payable", "Operations", and "Human Resources" and receive the same error.

Here is my process.

Any assistance is greatly appreciated.

Return to Initiator.PNG
0 0

Replies

replied on July 28, 2017

Everyone starts learning from somewhere, right?  :)

 

With the Exclusive gateways, you can't have multiple paths in, and multiple paths out.  You'll need to add another gateway before it.  Something like this should help:

 

I'm not sure what you had before, so I just stuck a message start event there.  Using this layout, Exclusive gateway 3 has two in, and one out, and Exclusive Gateway 1 has one in, and two out.

 

Also on a side note, you may want to check the flow of the General Accounts, Operations, and HR.  The Operations event doesn't appear to go anywhere, based on your screen shot.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.