Workflow not starting in Workflow Designer

asked on July 27, 2017 • Show version history

Hi all,

I have two document classes in Quick Fields. One is IdentityCard and one is UtilityBill. Also, I want that in the document pane in Quick Fields, the storing folder should be in the format: Incoming\USA\2017\07\28\ <unique application folder> and underneath the folders, there should be the corresponding Identity Card and Utility of this particular customer.

I have done a workflow which will create a unique application folder per customer. The Identity Card and utility bill of this particular customer should be stored in that application folder. The workflow should also assign the Application Number for this particular customer to the App. No metadata field based on a counter logic and lastly insert data into the SQL table. But, the workflow is not working as it not been triggered.

Can you please advise?

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replied on July 28, 2017

What are your starting rules for the workflow? Can you give a screen shot of the starting rules?

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replied on July 29, 2017

Hi,

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replied on July 29, 2017

You have a leading space in " USA". Is that on purpose?

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replied on July 29, 2017

Yes it is. I have simply masked the path by using "USA".

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replied on July 30, 2017

Hi Sheila,

I guess it might me because of the starting rule.

I see that you have configured Entry type as a folder, but I guess it should be type document. ( "The Identity Card and utility bill of this particular customer should be stored in that application folder").

Also, for entry path , I have used "Folder path contains" , I assume there will be multiple nested folders and corresponding set of documents in them.

Thank you.

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replied on July 31, 2017

Have you looked in the Workflow Admin Console under the Subscriber to see if it is not trying the workflow at all, or if it is being read but all conditions are false preventing it from running?

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Workflow not starting in Workflow Designer

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