Question

Forms report not downloading properly

Version 10 Forms

Updated January 21, 2019

asked on July 25, 2017

I am generating a report from forms reports and when I try to open the excel file it generates I get the message below: Excel cannot open the file because the file format or the file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file.

I have tried downloading the report filtered, not filtered, with and without choices details, XLSX and CSV, Downloaded immediately or sent by link, and get the same result from every combination. When I open the csv file in a text editor the file is blank.

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Replies

replied on July 25, 2017

Are you using an old copy of Excel? Can you change the file extension to .xls instead of .xlsx and open it?

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replied on July 25, 2017

I am using Office professional 2013, and I have changed the extension from xlsx to xls. When I do that it does open the file, but it is blank with no data.

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replied on July 25, 2017

Can you send a few screenshots of how you set the report up?

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replied on July 25, 2017

Scott, which version of Forms are you using?

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replied on July 25, 2017

We are using 10.2.1

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replied on July 25, 2017

Try upgrading to Forms 10.2.1 update 1. There is a known issue in Forms 10.2.1 where a race condition was causing this error to happen. Bug reference #31723

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replied on July 25, 2017

We will give that a shot...we are actually down today for scheduled windows updates.

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replied on July 25, 2017

It has a mixture of single line text fields, multi line, dates with the options and all their combinations below.

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replied on January 30, 2018

Was there ever a resolution for this? I have a client with this exact issue now...

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replied on March 20, 2018

I was having the same issue and was able to get the report to download by changing the "Sort instances by" field on the "Detailed Data Set" tab on the reports editing page.

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replied on September 21, 2018

Hey Everyone,

Any updates with this issue? Having the same problem here too.

Drew

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replied on January 20, 2019

Can anyone frpom Laserfiche confirm if this issue is identified?

We are having the exact same issue intermittantly. Our version is 10.2.0.834.

The file is 0kb (empty).

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replied on January 21, 2019

There was a bug found in 10.2.0 and 10.2.1 that was causing this behavior to happen. It was fixed in 10.2.1 Update 1, and in the latest 10.3.1 and 10.4 releases.

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Forms report not downloading properly

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