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Question

Image dimensions not reported correctly

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Updated July 21, 2017
asked on July 21, 2017

My client is experiencing an issue where the image dimensions are not read properly when viewing some older images in their repository:

"One of our users noticed an odd issue when viewing certain images.  That department stores historical plat images for properties.  When they print them out, they need to match print size to the original document size in order to retain correct measurements on the maps.  To determine these sizes, we’ve taught them to look at the bottom bar of the viewer where it shows the dimensions and resolution.

 

Some of the documents brought over from our old system are not displaying information correctly in this area.  It appears the application is either reading that information incorrectly, or is having problems displaying the information it is getting. "

I have uploaded an example and am wondering if anyone else has encountered this issue, they are currently on 9.2. Thanks for any insight!

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replied on July 21, 2017

That looks like the kind of error you get when you get an "Infinity" or "NaN" value. You could check the [dbo].[doc] table in your repository (where it stores all the page information) to see if there's actually a problem with the data.

If you get the Entry ID for one of the documents known to have an issue, you could then query that table with a 'WHERE [tocid] = Entry ID' clause to see what the database has for the height and width (img_height and img_width).

However, if you do find an issue there, you'll probably need to open a support ticket with your vendor. Making changes directly to the database is not supported.

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