Workflow 10.2 Web Service error on launching Business Process: "(404) Not Found"

asked on July 20, 2017

Hi guys,

We have a Laserfiche Client/user invoked Workflow Business Process that has worked in the past, but it looks as though something may have changed/reset after the upgrade to 10.2. (Workflow is 10.2, the Laserfiche Server is 10.2.1.)

Whenever a user clicks to launch the business process they get this error:

If we try testing the Workflow Web Service URL's in the Workflow Administration Console, we get the following error:

We found a suggested fix for Workflow 9 to replace the FQDN with "localhost", but that doesn't work in this situation.

Any advice on resolving this would be much appreciated.

Thanks,

Mike

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SELECTED ANSWER

replied on July 20, 2017

Hi Mike,

Do you get the same 404 error if you open a web browser from the Workflow server machine and go to http://localhost/workflow or http://yourwfserver.co.nz/workflow?

What if you try just http://localhost or http://yourwfserver.co.nz? Are you able to access the default web site and see the IIS logo page or do you also get a 404 error?

If you get a 404 error just trying to access the site itself, then that may be something the customer's web administrator needs to look into. Perhaps check if the site is even running at all or if perhaps port bindings were altered.

Regards

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replied on July 20, 2017

Thanks very much for your response Alex, it looks as though the port bindings have been changed. I'll let the customer's IT team know.

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Workflow 10.2 Web Service error on launching Business Process: "(404) Not Found"

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