Question

Forms Lookup Missing

Forms

Updated July 17, 2017

asked on July 17, 2017

Hello Everyone,

This past weekend, I migrated our Laserfiche server to a new server. Initially I thought that everything migrated without issue, however, Forms is missing the lookup capability. On the form configuration page, the lookup tab is missing as is the Data Source option on the administration page. I am at a loss as to how/why this could happen as I have no error messages on the server event logs and everything else seemingly is working properly. Any ideas???

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APPROVED ANSWER

replied on July 17, 2017 • Show version history

Correct, it's most likely that when you upgraded, you pointed Forms to a Forms Essentials licence (which doesn't include lookups) as opposed to your Forms Professional license. Replacing the license with a Forms Professional license should fix the issue.

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replied on July 17, 2017

More than likely your applied the incorrect activation key for the installation.

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replied on July 17, 2017

During the installation of Forms did you point it to the Rio server to get it's license? If so, the next screen should have allowed you to choose which Forms license to use. You probably just had the incorrect license selected.

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APPROVED ANSWER

replied on July 17, 2017 • Show version history

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replied on July 17, 2017

Thanks guys. Yeah, I did not realize that there were 2 entries in LFDS for Forms. Dropped Essentials and registered Pro and life is good again.

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Forms Lookup Missing

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