Question

LFDS23 Laserfiche Directory Server Error

Laserfiche Directory Server

Updated July 25, 2017

asked on July 13, 2017

Good Day All

When I try to log in to Directory server I get this error as per screen shot.

The user was added to the Security Groups in Directory Server. Event Viewer gives me the following error

Laserfiche.LicenseManager.TrusteeNotFoundException: Exception of type 'Laserfiche.LicenseManager.TrusteeNotFoundException' was thrown. at Laserfiche.LicenseManager.LicenseManagerService.GetUnsignedToken(LicenseDatabase database, String sidString, String identityProviderName, String hostIDs, Boolean bLocalPrincipal) at Laserfiche.LicenseManager.LicenseManagerService.GetUnsignedTokenEx(LicenseManagerServiceCallArgs _args) at Laserfiche.LicenseManager.LicenseManagerService.DispatchFunction(LicenseManagerServiceCall func, LicenseManagerServiceCallArgs args) Type: Laserfiche.LicenseManager.TrusteeNotFoundException Stack Trace: at Laserfiche.LicenseManager.LicenseManagerService.GetUnsignedToken(LicenseDatabase database, String sidString, String identityProviderName, String hostIDs, Boolean bLocalPrincipal) at Laserfiche.LicenseManager.LicenseManagerService.GetUnsignedTokenEx(LicenseManagerServiceCallArgs _args) at Laserfiche.LicenseManager.LicenseManagerService.DispatchFunction(LicenseManagerServiceCall func, LicenseManagerServiceCallArgs args)

ExceptionType Laserfiche.LicenseManager.TrusteeNotFoundException
StackTrace at Laserfiche.LicenseManager.LicenseManagerService.GetUnsignedToken(LicenseDatabase database, String sidString, String identityProviderName, String hostIDs, Boolean bLocalPrincipal) at Laserfiche.LicenseManager.LicenseManagerService.GetUnsignedTokenEx(LicenseManagerServiceCallArgs _args) at Laserfiche.LicenseManager.LicenseManagerService.DispatchFunction(LicenseManagerServiceCall func, LicenseManagerServiceCallArgs args)

The users need to log in remotely to add uses to Directory Server (10.2.1)

Any Ideas will be welcome

DS.jpg (57.81 KB)

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SELECTED ANSWER

replied on July 25, 2017

Brianna

Thank you

My issue has been sorted out via support thank you and new version is installed

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replied on July 13, 2017 • Show version history

Can anyone log in to the Directory Server web administration page right now?

There are several layers to Directory Server security. Where did you grant the user access?

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replied on July 14, 2017 • Show version history

Hello Brianna

Settings\Security and Settings Identity Providers\Security

Screen Shots Attached

Yes I can log in with my account, but i need other admins to log in as well

DS1.png (86.31 KB)

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DS2.png (86.48 KB)

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replied on July 14, 2017 • Show version history

Those settings look correct. You mentioned that they wish to perform remote administration, but I noticed that all the screenshots from your last post are localhost

Are you able to view the site when you are not on the machine where Directory Server is installed? Basically, I want to know if it's how they are accessing the machine that is causing the difference.

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replied on July 14, 2017

Yes i log on to the server where directory server is installed to get those screen shots.

For the other users from their pc we send a link http://11.69.65.26/LFDS

for them to connect to, that is when the error happens.

If i use my account to log in it is 100%, but not any of the other accounts.

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replied on July 17, 2017

It sounds like you might be better off opening a support case so our support team can help narrow down the root cause.

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replied on July 18, 2017

Thank you, I did open one

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replied on July 20, 2017

Were you able to find a cause/resolution to this? I am seeing this in my event viewer. I can log onto LFDS and all products are working without issue, however, this error is popping up at random times in the Laserfiche\Directory Service\Server\Operational Trace log file.

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replied on July 21, 2017

I have logged a support call and the instructed me to upgrade the directory server 10.2.

Will do the update and give some feedback

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replied on July 21, 2017

Hi Glenn,

The behavior you described (errors logged, but no issues with login) should be resolved by update to LFDS 10.0 update 2 or 10.2.

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replied on July 22, 2017

I have done the update but still cant log in Will update support

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replied on July 24, 2017 • Show version history

Hi August,

The issue Glenn is describing (errors logged with no issues logging in) is a known issue that was resolved. Your problem is not a known issue. It looks like either some additional configuration is needed, or there is a bug that is specific to a setup like yours, which is why the support case is the best place to troubleshoot it and upgrading is may not resolve it.

We still recommend being on the latest release if possible.

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SELECTED ANSWER

replied on July 25, 2017

Brianna

Thank you

My issue has been sorted out via support thank you and new version is installed

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LFDS23 Laserfiche Directory Server Error

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