Hello all,

I have a user who is consistently having LF Scan crash.  It seems to happen at random actions, sometimes when splitting documents, scanning, storing, etc.  However, the event viewer always lists 2 errors, one a .NET runtime error and a KERNELBASE.dll error.  The user is running client 10.2 with a Fujitsu fi-6670 scanner.  It looks like the computer is running.NET Framework Version: v4.0.30319.  I have tried contacting our vendor but no solution was able to be found and I am not sure if a case was opened.

Below are the two detail errors during the crash.  Any information on what may be causing this would help.

.NET Runtime Error

'Application: LFScan.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception
   at System.Windows.Forms.NativeWindow.CreateHandle(System.Windows.Forms.CreateParams)
   at System.Windows.Forms.Control.CreateHandle()
   at System.Windows.Forms.Control.get_Handle()
   at System.Windows.Forms.Control.CreateGraphicsInternal()
   at System.Windows.Forms.ThreadExceptionDialog..ctor(System.Exception)
   at System.Windows.Forms.Application+ThreadContext.OnThreadException(System.Exception)
   at System.Windows.Forms.Control.WndProcException(System.Exception)
   at System.Windows.Forms.Control+ControlNativeWindow.OnThreadException(System.Exception)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

Application Error

Faulting application name: LFScan.exe, version: 10.2.0.872, time stamp: 0x588fdb77
Faulting module name: KERNELBASE.dll, version: 6.2.10586.916, time stamp: 0x59029fc3
Exception code: 0xe0434352
Fault offset: 0x000bdbe8
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15