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Question

Question

Can workflow add data to a comment field instead of replace the current data?

Workflow Version 10
Updated June 26, 2017
asked on June 26, 2017

I am wanting to use a comment field as a way to track reminder notices.  I have Workflow editing the field value every time a notice is sent with the date and time of that notice.  Ideally I want it to add the data to the comment field, but instead it replaces the previous data with the new data.  How can I get Workflow to add data to the field instead of replace it?

Below is what I have for Assign Field Value:

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Answer

SELECTED ANSWER
replied on June 26, 2017 • Show version history

Are you trying to include the additional comments all in the same line, or do you want them as separate entries?

If you want them on the same line, just retrieve the field value, then include that token in front when you update the field.

     %(Comments): new comment here

 

However, if you want it to have multiple "comment" entries, which seems more appropriate for what you are trying to accomplish, you need to go into the Admin Console, change your comment/remarks field to "Allow multiple values"

Then in your workflow you will have three options (in a column to the right of the "value")

  1. Append to existing values
  2. Replace existing values
  3. Clear all values

In your case, you would want the first option, and with that configuration every time you update the field it will add another box with the new value under the same field label: mutiple values, but they will still be kept nice and separate.

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