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Question

Question

Web Access Tool Bar Doesn't Show Specific Tools

asked on June 21, 2017

In my options, I updated my tool bar in Web Access (great feature!), but it won't show me the option to generate pages or searchable text:

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Answer

SELECTED ANSWER
replied on June 21, 2017

Hi Robyn, 

 

Do you have a folder or record series selected in your toolbar screenshot?

 

The toolbar is context sensitive, so it will only display commands that can be applied to the currently selected entry. If you select an image or electronic document, you should see the generate text icon appear. If you select a PDF, you'll see generate text and generate pages. 

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replied on June 22, 2017

Ah yes. I guess the issue with this now is the option to generate pages doesn't come up for .msg files, which isn't good because now I can't get a preview of it.

But it is working as expected! Thank you for clarifying, Ryan.

 

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replied on June 5, 2019

I'm having the same problem. I checked that I have a folder and/or a document selected and in either case I do not get the icon to generate searchable text. I went to options and selected the tool to be displayed (along with others just to test) and my changes were not saved. Do I need special access rights?? - Thanks!

 

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