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Question

Question

Duplicate Emails Generated by Forms

asked on June 21, 2017

I have a client with a form that has been sending triplicate notification emails to a recipient when it should only send one. They have a public forms portal and this only seems to happen when one particular selection is made on the form. I connected and ran 3 tests, I was unable to reproduce the issue. 

The attached image shows the instance monitoring and the same exact form was processed 3 times over. I checked the email service task in the process diagram and it only has one recipient listed. Has anyone seen this kind of behavior before?

LF - Example Submitted Form.PNG
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Replies

replied on June 26, 2017

In your screenshot, there were 3 instances and it looked like 3 different submissions instead of one submission being processed 3 times. Different submission has different uniqueId so it should prevent one form being processes multiple times.

One possible cause is that, the routing service got stuck at that time and user submitted multiple times. The submission might look failed at that time but the submissions would be processed afterwards.

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