I don't know if this is expected behaviour, but it's concerning given the amount of downloads that will be required to manage this...
Essentially, when I'm in Web Access and emailing a link to a specific document, instead of opening in the browser, it downloads the document (which then opens in the browser anyway?)
Yet if I'm in the document viewer and email that URL, it will open in the browser viewer with no download.
Why does the former require a download? Isn't this counter-intuitive (E.g., creating more copies, taking up more space, requires an extra step by clicking on the link and then also the download to open the record, etc.)?