Question

"Cannot start laserfiche scanning"

Scanning

Updated June 4, 2019

asked on June 12, 2017

My client is experiencing an issue where they can't open LFScanning, and an erro box comes up that says "Cannot start Laserfiche Scanning". There wasn't much in the event viewer, but we found this in the lfscanning error logs:

"System.Runtime.InteropServices.COMException (0x800401E3): Operation unavailable (Exception from HRESULT: 0x800401E3 (MK_E_UNAVAILABLE))
   at System.Runtime.InteropServices.Marshal.GetActiveObject(Guid& rclsid, IntPtr reserved, Object& ppunk)
   at System.Runtime.InteropServices.Marshal.GetActiveObject(String progID)
   at Laserfiche.BatchProcessor.ConnectionManager.RegisterClientConnection(IConnectionFactory applicationFactory)"

We have tried repairing, completely uninstalling and reinstalling, and trying a different scan mode but it says the same thing.

They are on version 10.1.0.151

It just started a few days ago with no changes to the computer.

Thanks for any help!

636326039139960770.Txt (435 B)

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Replies

replied on June 12, 2018 • Show version history

I'm experiencing the exact same issue with one of my users. Any help is greatly appreciated.

*Update: I updated our user from 10.2 to 10.3 and that resolved the issue.

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replied on June 13, 2018

Does the same issue occur for any Windows account logged onto the machine or is this Windows Account specific? If this is Windows account specific, have this Windows user log onto a different scan station and see if the same issue occurs on that machine as well.

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replied on June 4, 2019

Hi,

We also experiencing the same error, our users' machine is running on windows 7. We tried to so an repair and reinstall. We ended getting a .NET parser error we then gave the users rights to the C:\Windows\Microsoft.NET\Framework\v4.0.30319\machine.config file...

On the Laserfiche Scanning error we got the error below:

System.Runtime.InteropServices.COMException (0x800401E3): Operation unavailable (Exception from HRESULT: 0x800401E3 (MK_E_UNAVAILABLE))
at System.Runtime.InteropServices.Marshal.GetActiveObject(Guid& rclsid, IntPtr reserved, Object& ppunk)
at System.Runtime.InteropServices.Marshal.GetActiveObject(String progID)
at Laserfiche.BatchProcessor.ConnectionManager.RegisterClientConnection(IConnectionFactory applicationFactory)

The users version of LF is 10.2 (10.2.1.998)

Your assistance will be highly appreciated

Error Parsing.docx (32.97 KB)

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replied on June 4, 2019

The error in the attached document has nothing to do with Scanning. It's probably best that you contact your reseller and open a case with Tech Support.

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"Cannot start laserfiche scanning"

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