Question

Feature Request for Education Client running MAC OS

Version 10

Updated November 4, 2019

asked on May 30, 2017

We are currently working with a number of schools and colleges using Macintosh computers. Potential clients have deployed the Parallels Desktop environment during the evaluation process however the feedback thus far demonstrates that there is a significant gap in functionality when comparing the native Laserfiche Mac user Vs the Windows 10 user experience. What plans do you have to better support Macintosh users in the future?

Suggested areas for improvement include:

Common functionality for Mac users when compared with the Windows desktop client, specifically the ability to check in, check out, documents without the need to save to the Mac HD first.

Scanning – unable to scan documents directly from Mac.

No native add-on for office 365 for Mac.

We in Australia have a high proportion of Macintosh use in the education sector (30% Mac usage in the schools / colleges we have engaged with) , BYOD is a significant factor in this requirement.

Has anyone had such feedback or identified a business need for a better Mac experience?

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Replies

replied on May 31, 2017

Web Access is really the only other way of supporting Mac experiences.

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replied on October 2, 2017

There is a lot of issues using Mac when interacting with documents and versioning via office.

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replied on October 28, 2019 • Show version history

Can you detail what issues you're seeing?

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replied on May 31, 2017

We are experimenting with a native Mac app that's based on the code base of the Laserfiche Mobile iOS app possibly extended with more desktop specific features (like the ones you suggested). This is a research project and no release promises are made, but thank you for expressing interest and suggesting features, it supports our efforts.

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replied on January 29, 2018

Hi Barna,

Has there been any update on the Mac app or for Mac support for scanning and office plugins for Web Access?

We have more and more clients asking for Mac compatibility specifically with the office plugins these days it would be nice to know if it is on the way.

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replied on February 1, 2018

Adam,

I wouldn't keep the hopes too high... I understand your concern (have been there for a long time), the main problem will be, even if LF makes the client, the MS Office doesn't work with Mac

The Office 2016 for Mac is a Disaster, now I don't blame MS for that, it's almost impossible to make & maintain software for a company who changes OS every year, Since Sierra & now High Sierra (whatever it's High on) the whole Synchronisation is a Mess, Contacts, Emails, Calendar nothing works on native Apps, if you use Outlook, then there are other issues....

Now Mac has never been able to implement SMB (v1,v2,v3) correctly, it's there but just doesn't work & if you have Filer like NetApp then you can just forget it.... If you have problems with SMB (as you don't have another choice) you can just forget Office.

So even if LF makes an App or whatever, if you are going to work with Office documents you are heading for a Disaster!!!

I'm currently having 350 Mac's & all this is first hand experience.

We only use WA to Archive & retrieve historic data & forms. I will never ever put LF for documents in Mac centric environment, not because of LF, but I know what Mac is capable of in an Enterprise...!!!

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replied on June 25, 2017

Hi Gareth,

Thank you for your feedback. Essentially the client is happy with the Web Client, I was advocating for the same features as those found within the Windows thick client.

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replied on May 31, 2017

Hi Blake,

Thank you for your response. We have explored fully the Web Access option, there are currently a number of limitation that you will be aware of. I'm looking to generate momentum around the need to improve / align the Mac experience to that of the Windows user.

Are there any other users / VAR's experiencing a similar need?

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replied on June 1, 2017

I have been advocating this for years, currently have an environment of 250 users with Mac, but due to limitation of usability with Web Access, LF is only used as Archive & Retrival of historical data.

Would be really helpful if we have a Mac App.

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replied on June 23, 2017

What type of usability issues are you recognizing with the Web Client? We are finding our clients prefer the modern look and feel and appreciate not needing to manage installations on many workstations. I could see the lack of scanning and office integration plugins being an issue, but not sure about other possible limitations.

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replied on January 30, 2018

Yes, Mac Support is a must, get the chrome and office extensions working on MacOS please.

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replied on November 4, 2019

Hello,

It has been a while since this thread was updated. Is LF still lacking in Scanning functionality with MAC's or now that 10.4.1 is out, and also our Customer who needs this functionality, is a new LF Cloud Customer, is it possible?

Thanks,

Jeff Curtis

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replied on November 4, 2019

Currently no, there is still not a scanning installer for Mac OS, but... for LF Cloud they are looking at releasing a web based scanning module. I do know what the requirements are to use, but it may be promising.

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Feature Request for Education Client running MAC OS

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