Good afternoon Xiuhong! How do you do this? I have the same situation and the process is stuck. I cannot find anyway to skip the parallel gateway. We are on LF 11. Thanks!

I think you need to add an inclusive gateway that will 'collect' the Supervisor or Plant Operator outflows then connect that Inclusive Gateway to your Parallel gateway.

In your current process if you click the icon to skip it will proceed and you can fix the process after.

Thank you for the reply!!! I fixed the process and have had a couple go through correctly so that's good. I can't skip the gateways. The only ones I can skip are the ones that look like links with the blue text. Am I missing something?

That is expected behavior. You can skip currently active steps (the ones with the blue links).

The functionality is intended to move the process forward past a current user task that can't be completed for whatever reason. There is no "when you get to this gateway at some point in the future, pretend it's not there". Everything in the instance details has already completed, so there's nothing to skip.