Forms not AutoSyncing Users

asked on May 19, 2017

We have Forms setup in a RIO environment, but are using Laserfiche Server authentication, not RIO Forms SSO. I've made sure the User authentication account synchronize interval is set for an hour, verified the account is correct and can log in to retrieve users. But Forms never autosyncs, if i go into Forms Administration and hit the button to sync manually, it works properly and pulls the correct users in (Windows Accounts) and they're able to get in fine, but it will not do this at the set interval. Does the automatic Sync do something different then hitting the Synchronize button? I can't find anything else to be the cause. Any help would be appreciated.

0 0

replied on May 21, 2017

Do you mean that newly added users are not synchronized with auto sync, or auto sync never happens? For existing accounts, if current time has not reached expire time then accounts won't be synchronized with auto sync. But it should pull in new accounts.

And note that when you set 1 hour as sync interval, it will sync 1 hour after the last sync time, whether manual or auto.

0 0

replied on May 22, 2017

Correct, the autosync does not appear to happen consistently. It has been setup for some time and working correctly, but occasionally it won't run when it should and it will continue to not run until i run it manually. So our setup is Directory server is configured to Auto sync from an AD group, this works and pulls new users in once an hour. At that point these new users can log into the client correctly. However Forms sometimes does not Autosync and it will not start again until i run it manually, if i go to the admin section it will say Last Synced (Days since it last ran properly). Manually clicking Synchronize will pull these users in properly, but running this manual defeats the advantage we get by LFDS syncing automatically. Is there anything that would keep Forms from syncing one time and then it just doesn't try it again automatically anymore?

0 0

replied on May 22, 2017

I can't think of anything that would stop auto sync while manual sync still works.

Which version of Forms and LFDS are you using? I can try if I could reproduce the issue on my end.

And can you check the event viewer and see if there's error related with synchronization? (If it's 10.2.1 the error is in Applications and Services Logs -> Laserfiche -> Forms -> App, otherwise it's in Applications and Services Logs -> LFForms)

Besides, there's a trick (since 9.2) to speed up auto sync which may be useful for testing:

1. add "SyncIntervalUnit" in RoutingEngineServiceHost.exe.config appSettings and set its value to "minute" to change sync interval to minutes

2. restart routing service to make it take effect

0 0

replied on June 2, 2017

We haven't had the issue happen again since it did last.. We will keep on an eye on it and if it happens again, i will try and pinpoint the event logs and see if there was an apparent cause.

0 0

Question

Question

Replies

Sign in to reply to this post.