Question

Forms Task Notification in Inbox not working

Forms

Updated May 16, 2017

asked on May 15, 2017

We have forms 10.2.0.834 and have the notification service configured on the forms config page. Customer has requested it to be on port 8269 and not 8181.

We do not see the numbers next to the available and assigned tasks in the inbox. We do not see any errors in the event viewer for the LFNotification service.

Any insights on how we can check what is going wrong?

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Replies

replied on May 15, 2017

Can you double check the settings? It works for me after changing these:

1. C:\Program Files (x86)\Laserfiche\Laserfiche Notification\Hub\Laserfiche.PushNotificationService.Hub.Host.exe.config, change <add key="HubHostAddress" value="http://*:8181" /> to <add key="HubHostAddress" value="http://*:8269" />

2. C:\Program Files (x86)\Laserfiche\Laserfiche Notification\Service\Laserfiche.PushNotificationService.Master.Host.exe.config, change <add key="HubAddress" value="http://SERVERNAME:8181/" /> to <add key="HubAddress" value="http://SERVERNAME:8269/" />

3. Restart both Master and Hub services.

If it still does not work, can you check whether the 8269 port is in use?

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replied on May 16, 2017

Thank you Rui. We did check both the config files and the ports are correct. We will validate if port 8269 is open.

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replied on May 15, 2017

If running on a port other than 8181, be sure to specify the port in the "Notification Service" tab of Forms Configuration page. Also modify the HubHostAddress key of C:\Program Files (x86)\Laserfiche\Laserfiche Notification\Hub\Laserfiche.PushNotificationService.Hub.Host.exe.config to reflect the updated port value. The Laserfiche Notification Hub and Master services will need to be restarted afterward.

Additionally, if Forms is using SSL, you will need to configure the SSL cert to be bound to the custom port instead of port 8181.

The other symptoms are related to the incomplete configuration.

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replied on May 15, 2017

Hello James,

Thank you for the reply. We do have the port specified in the notification tab on the forms config page and we verified the port in Laserfiche.PushNotificationService.Hub.Host.exe.config file based on other posts in Laserfiche Answers.

We are not using SSL.

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Forms Task Notification in Inbox not working

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