Question

Issues Accessing Forms Server LFDS Mobile APP

Mobile Forms

Updated May 15, 2017

asked on May 9, 2017

Hello,

I am having issues with the mobile app as it does not allow me to access the forms server. I have checked the credentials for the LFDS users, ensured they are in the appropriate groups, have the appropriate permissions and credentials. Unfortunately, I can only login to mobile if forms selection is none.

A screenshot below represents my error.

Please advise how this can be fixed.

Screen Shot 2017-05-09 at 12.44.12 PM.png (183.5 KB)

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Replies

replied on May 9, 2017

Hi Armando,

Could you please open a support case for this issue, so we can troubleshoot with your settings and configuration.

Thank you.

Natalie

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replied on May 10, 2017

I have opened a support case and linked it back to here.

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replied on May 10, 2017

This thread will be updated when a resolution has been reached.

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replied on May 15, 2017

The issue turned out to be misconfiguration. Forms was using LFDS authentication but the "Use SSO" checkbox in the Mobile server configuration was not checked, so the wrong authentication method was being attempted.

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replied on May 10, 2017

Change your mobile app login username syntax if you are using "username@domain.com" try using "domain\username" that was the solution for me :)

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replied on May 10, 2017

What if you are not using a domain but rather using LFDS authentication only?

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Issues Accessing Forms Server LFDS Mobile APP

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