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Question

LF Directory Server 10.0.0.222 - enabling AD sync error

Updated May 1, 2017
asked on May 1, 2017

Hello,

When I try to set "Enable AD Synchronization" to YES, it does Save it, but then I get a failure "Synchronization failed". I am logged in as the domain service account that is running LFDS, LF Server and has access to AD. Event Viewer records this:

 

System.DirectoryServices.DirectoryServicesCOMException (0x80072030): There is no such object on the server.

   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
   at System.DirectoryServices.DirectoryEntry.Bind()
   at System.DirectoryServices.DirectoryEntry.get_AdsObject()
   at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne)
   at Laserfiche.LicenseManager.ADGS.ADGSModule.ApplyADGSRule(LicenseCacheEntry lce, DirectorySearcher searcher, String rootDN, String host, IdentityProviderSpecs providerSpecs, ADGSRule rule, List`1 cycleCheck)
   at Laserfiche.LicenseManager.ADGS.ADGSModule.ApplyADGSRule(LicenseCacheEntry lce, DirectorySearcher searcher, IdentityProviderSpecs providerSpecs, ADGSRule rule)
   at Laserfiche.LicenseManager.ADGS.ADGSModule.SynchronizeDatabase(Object data)

Type:
System.DirectoryServices.DirectoryServicesCOMException

Stack Trace:
   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
   at System.DirectoryServices.DirectoryEntry.Bind()
   at System.DirectoryServices.DirectoryEntry.get_AdsObject()
   at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne)
   at Laserfiche.LicenseManager.ADGS.ADGSModule.ApplyADGSRule(LicenseCacheEntry lce, DirectorySearcher searcher, String rootDN, String host, IdentityProviderSpecs providerSpecs, ADGSRule rule, List`1 cycleCheck)
   at Laserfiche.LicenseManager.ADGS.ADGSModule.ApplyADGSRule(LicenseCacheEntry lce, DirectorySearcher searcher, IdentityProviderSpecs providerSpecs, ADGSRule rule)
   at Laserfiche.LicenseManager.ADGS.ADGSModule.SynchronizeDatabase(Object data)

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Replies

replied on May 1, 2017

More information is needed to determine what the cause is. All the error says is that a user or group was not found by LFDS when it tried to complete the sync.

  • Was this working at any point?
  • What happens if you search for the groups used in your group sync rules from the manual user add interface?
    • Are the groups all found?
  • Does the service user for LFDS have access to your active directory?

 

I recommend opening a support case to allow more detailed troubleshooting.

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