Question

servername is not responding due to long-running script

Forms Version 10

Updated April 27, 2017

asked on April 25, 2017 • Show version history

Hi all,

When a form is submitted and when the user tries to process the form, a warning message appears at the below. Please see attached screenshot. Also, all the processing of forms should be done on IE browser as it is the company's policy. The form is very long with more than 100 fields and a total of 50 + lookup rules which is querying the SQL database. Can you please advise how I can solve this issue as when trying to close the warning, the screen freezes? Can you please advise on the number of fields that need to be present on LF forms that is recommended by Laserfiche?

I have checked this link: https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions but I am unable to download.

Thanks to advise.

error causes the screen to freeze.png (6.59 KB)

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Replies

replied on April 25, 2017

Lookups will hang the browser until they complete, and you have 50 lookup rules. Can you combine lookup rules or are all 50 unique? Can you break them up into multiple forms so the user just sees a few at a time?

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replied on April 26, 2017

We can't combine them as specific rules perform a particular operation.

Can you please advise on the number of fields that need to be present on LF forms that is recommended by Laserfiche?

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replied on April 26, 2017

I am not an authority, just a user who has experienced issues with forms lookup rules hanging the browser. I found that the lookup part took only milliseconds, but dynamically filling tables in the browser could take a minute or more with large data sets.

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replied on April 27, 2017

It depends on how you design your form and how you set up the lookup rules. We'd improved the performance for lookup rule since Forms 10.1. But if you can open a support case with your process and the screenshots for how you design the lookup rules, we'd like to see what cause the slowness and check whether we can improve it.

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servername is not responding due to long-running script

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