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Question

Question

Quick Fields "Index was outside the bounds of the array"

asked on April 19, 2017

We are using a Forms submission for documents, these documents are PDFs and saved to the Laserfiche Repositories where a Quick Field is run renaming, OCR-ing, and filing them as TIFFs.  We are currently having an issue with a PDF losing all information but Meta Data.  The QF agent says that there is an "Error: cannot scan 'sdhda upload'. Index was outside the bounds of the array."

It works fine for the other documents that have come through this is currently our only file that is having this problem.

Attached is a word doc with the Session Analysis from QF Agent for the Problem File and it's error report also a Session Analysis of a working file.

Any ideas as to why this may be happening would be
would be appreciated, Thank you.

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Replies

replied on December 4, 2017

Does this occur on pattern matching? If so, make sure your OCR zone is listed for each instance in the PM activity.

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replied on July 19, 2023

Good catch, if the PM input is left blank then you get this error and if that PM token is ever used the syntax is ignored.

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replied on May 4, 2017

Having the same issue.

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replied on November 15, 2017

Was this ever resolved? I have the same thing running an import of a PDF through import agent. I see this error in the event viewer.

 

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replied on December 4, 2017

Please open a support case with your VAR. Thanks.

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