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Question

form terminated not suspended

Updated February 17, 2022
asked on April 18, 2017

I have a bunch of forms that terminated because no form was selected in the assign user task. They used to suspend and you could fix the problem and resume the process.

 

How do I recover these forms in order to assign them to the user?

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Replies

replied on April 18, 2017

I don't think there is a way to recover terminated instances.

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replied on April 18, 2017

If the instance has terminated, there is no way to recover them.

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replied on April 19, 2017 • Show version history

When there is no form configured for the user task, it is always terminated since Forms 9. And it is not recoverable.

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replied on April 19, 2017

Thanks for posting this solution, the first task is a user task though and then a service task. I am having to recover the individual signatures from the variables and copy to individual copies of the entire process. Its a mess.

I know it can suspend on a user task, I recently had a situation where it was trying to assign to an anonymous user. The task suspended, I was able to fix the user task, then it continued without losing anything.

It really shouldn't be terminating until we have a chance to look, especially with signed forms.

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replied on April 19, 2017

This isn't for this specific issue, but in the Process Options there is a new option to send someone an email notification when an instance terminates, which we always enable. It has saved our neck a few times by helping us notice the issue early before too many submissions are made.

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replied on April 19, 2017

That is a good idea!

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replied on August 3, 2017

Could you theoretically use this with some modifications to automatically move a user task along? If you knew the status number for approved?

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replied on August 11, 2017

Do you mean automatically approve or reject a user task with SQL queries? The above query is not for this situation, there should be more queries to complete such action.

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replied on August 16, 2017

Yes that's what I mean Xiuhong. Is that possible? How complicated would the queries be?

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replied on August 18, 2017

What is the use case to auto approve or reject a user task? The task need to be assigned to an individual person then it can be approved/rejected and there will security control for this and record the action history. Running queries to auto approve/reject violate the security control and audit. This is not a way we suggest you to do.

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replied on February 17, 2022

We have enhanced this behavior with Forms 11, the user task will no longer become terminated if it has no form configured, it will be suspended instead. You can modify the process to configure the form then retry the suspended instance to recover them.

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