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Question

Question

scanning a document - is there a page or size limit?

Laserfiche Scanning Capture
Updated May 19, 2017
asked on April 10, 2017 • Show version history

A user called to say she wanted to scan a 334 page paper document.  Laserfiche stalls out about 1/2 way though the scan and she has to reboot.  I'm expecting to hear that this is not a Laserfiche issue, but rather one of memory on the computer.  Is there in fact a page or size limit to the documents we physically scan or should I be looking to computer specs for the answer to this?

Thanks in advance.

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Replies

replied on April 10, 2017

There is no page limit (well, 2 billion pages). It's hard to say what's going wrong from your description. What exactly stalls? What makes you think it's a memory issue? Are you running any processes?

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replied on May 18, 2017

Hi Miruna,

 

I got into a similar situation with a client. She scans tons of documents into Laserfiche. 

Each Untitled scans contains about 50-80 pages each. Scanning is grayed out and it will not even let her continue to scan anymore. Process monitor shows only 50% of RAM usage and 40% of Processor usage. Nothing else was running on the background and the scanner have the sleep function disabled. 

Laserfiche version 10.2.0 

She uses Paperstream IP (TWAIN)

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replied on May 18, 2017

What exactly is grayed out in Scanning?

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replied on May 18, 2017

Start Scanning and Continue scanning are both grayed out. The only option not grayed out is store documents.

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replied on May 18, 2017

Is the local drive full?  Until stored, the scanned document(s) are stored on the local scan station.

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replied on May 19, 2017

Is the Stop Scanning button active?

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replied on May 19, 2017

Bert, I'm thinking this may be the issue.  It's stalling in the middle of the scan.  I'm thinking the scratch drive is getting full.  

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