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Question

Question

Laserfiche 8 client crashes on 32-bit windows on laptop with multiple monitors

asked on April 6, 2017

When saving changes to a laserfiche document, using client version 8.2.1.710, on a laptop running 32-bit Windows 7, with two additional monitors (on a docking station) - he gets a message with every save ...

"Laserfiche Client (32-bit) has stopped working" and windows forces him to close Laserfiche.

Any ideas on a solution?

(Clearly, we need to update Laserfiche to a higher version, but I'm wondering if there is something meanwhile he can do)

Oh, and this is LF United btw, not Rio or Avante.

Thanks!

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Replies

replied on April 6, 2017

Please open a support case so we can get a crash dump to diagnose the problem.

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