A really useful trick in the hard client is that as you drill down into folders in the contents pane, the folders expand in the Folder Pane.
This is really useful for me as I generally use the contents pane to go into folders, but if I make a mistake, I don't want to start all over again. I know I can use the path at the top, but this feature will reduce steps (e.g., instead of clicking on the path and then the right folder, I can click on the right folder on the left-hand side).
I'm training staff on webaccess rather than the hard client, but it's difficult when I know the hard client is so much more user friendly!
Thanks!