Hello, we have three accounts that used to be able to log into Laserfiche, but now cannot. Every time they try, they receive the Operation Timed Out error 784 message. This happens when trying to log into the client as well as the web-based app. We have about 70 other accounts that are not experiencing any issues logging in. After troubleshooting, we realized that the three accounts in question are all in the same OU in Active Directory. We created a new test account in AD by copying one of the three accounts, and the test account received the same error. We moved the test account to a different OU in AD and it still didn't work. We created another test account and copied another user that isn't having issues and that test account was able to log into Laserfiche. Has anyone experienced this issue before? There must be an attribute or a setting in AD that's not allowing those three accounts to login, but we can't figure this one out.
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Unable to Login to Laserfiche (Operation Timed Out Error 784)
asked on April 4, 2017
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