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Question

Question

outlook profile

asked on March 31, 2017 Show version history

User is trying to launch email from Laserfiche scanning and when the user clicks on email, Outlook does not launch and instead it actually asks the user to choose the profile. The user does not have multiple profile in her outlook, so it should not ask and it should open automatically.

 I need help on this in how to avoid this and instead launch Outlook directly.

 

 

 

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Replies

replied on March 31, 2017

This is likely a Microsoft issue. Have you tried the steps found here to set the default profile for Outlook first?
https://support.office.com/en-us/article/Turn-on-or-off-profile-prompt-B6F08321-51EC-4C1D-8C25-3E26EA475D25

 

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