Question

Not able to drag and drop into Web Access

Web Client

Updated March 30, 2017

asked on March 29, 2017

Good Day,

I have a strange situation where out of a team of 6 x Web Access users, 1 x Web Access user is not able to drag and drop the document into an *Incoming folder. Security rights are all the same as well as the Laserfiche Web Access Extension. All the users are using Chrome. It is not working on Microsoft Edge for her either.

I reinstalled Chrome and the extension. No luck.

Any ideas or suggestions as to fix this error? Supporting images below:

The user is running Windows 8.1 Pro

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Replies

replied on March 29, 2017

The drag-and-drop target will show up whenever Web Access detects that you are attempting it, regardless of the users rights on the folder. The only exception is if the user is marked as read-only for the entire repository, which is presumably not the case in your scenario. It sounds like it could be more of a case of the browser not getting the drag-and-drop message. Does this work with other sites, like GMail?

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replied on March 30, 2017

Thanks Brian, great suggestion to narrow this issue down. No luck, Gmail does not work either.

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replied on March 30, 2017

It's really strange that neither browser will let you drag-and-drop. The only thing that I've seen that will prevent it from working is if you run the browser as administrator, since elevated processes aren't allowed to interact with non-elevated ones. It would be unusual for you to run the browser elevated, though.

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Not able to drag and drop into Web Access

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