You are viewing limited content. For full access, please sign in.

Question

Question

Laserfiche 10.2 Scanning issue

Laserfiche Scanning
Updated March 29, 2017
asked on March 28, 2017 • Show version history

Client has been complaining that the Scan button in the Scan application doesn't work when she goes to scan. It'll work for a bit, and then stops working.

 

I updated her from 10.1 to 10.2 thinking it may have just been a bug.

She tried scanning and it worked for awhile, but then stopped working.

 

Scanner: Canon DR-M140

Has current TWAIN driver installed

Has Kofax VRS 5.1 installed (from Canon site) and using Kofax as the Scan Source.

 

Any clue as to why it doesn't scan when she hits the scan button?

Any and all help is appreciated, thanks!

 

 

0 0

Replies

replied on March 29, 2017

When the scanner button is grayed out, test the scanner outside of LF using Kofax VRS. Does it work then independent of LF?

0 0
View 1 previous reply
replied on March 29, 2017

I also tested with TWAIN and it worked, then did the same thing where after you press Scan, it doesn't do anything.

 

I tested out the DR-M140 CaptureOnTouch and the scanner worked fine.

0 0
replied on March 29, 2017

If you are using Kofax with LF scanning, you need to use the Kofax VRS test.  Does it work for Kofax outside of LF?

0 0
replied on March 29, 2017

They don't have the full VRS on the computer to run test scans with, just the VRS scan source for Laserfiche.

replied on March 29, 2017

Used the VRS Test console and it scans fine, but hard to say since it's a hit or miss when she scans with the Laserfiche Scan Application.

0 0
replied on March 29, 2017

Open a case with support when the issue occurs. We'll go from there.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...