You are viewing limited content. For full access, please sign in.

Question

Question

Share a document link and open the folder path in the client application of the recipient

Updated March 27, 2017
asked on March 27, 2017

Our end users wants to share documents in LF with others using email (or whatever). I recommended them to use 'Email Document' in the right-click menu. When the recipient opened the link (.lfe extension), a LF Document Viewer was opened. Since the particular MS Word file was not OCR'ed yet, the Document Viewer showed just blank pages. There was no way for this recipient figures out the original path of the file. I tried 'Open Electronic File' under File menu of LF Document Viewer and it did not open MS Word for a long time. Since my patience ran out and I closed the Document Viewer and then MS Word opened and the document was shown with the content properly.

I understand that when a document is not OCR'ed then the Document Viewer shows blank contents and it is consistent with the LF client program's behaviour too. But it is a little bit confusing to the end users. I can't tell to my users "Oh, it is normal. You have to ask the sender to send it again after OCR it."

This is not an acceptable solution for our end users. They want to share documents in an easy and user friendly way. What I can think of as a good solution is to open an LF Client instead LF Document Viewer when the email recipient clicked to open the lfe shortcut and go to directly to the folder that includes the document. Is there any way to achieve that? Maybe it requires a workflow?

Thanks.

0 0

Answer

SELECTED ANSWER
replied on March 27, 2017

What happens when you double-click the link is controlled by Tools\Options\View\Open With. If you set it to open electronic documents with the associated application, then Word would open when you double-click the .lfe attachment in your email (or whatever the associated application is for the document type). If you set it to the document viewer, then it opens in image/text view.

0 0

Replies

replied on March 27, 2017

It is a desktop client. We don't have web client. When you send a "link" instead of "copy" when composing email in "Send Document" context menu and the recipient double clicked the link, it opens an LF Desktop Client and Document Viewer, which shows just blank pages for un-OCR'ed (no pages generated in the original).

Of course, the recipient can selects 'FILE -> Open Electronic File' menu to open the original document in MS WORD but I feel this is too much for end users (it was my mistake saying that MS Word opens only after closing Document Viewer in the above. It was just very slow. It is not an issue.). I was looking for a simpler solution for document sharing, like send Document Entry ID or lfe shortcuts to open the folder only, etc.

Please consider this issue is closed unless you have a different idea. Thanks anyway

0 0
SELECTED ANSWER
replied on March 27, 2017

What happens when you double-click the link is controlled by Tools\Options\View\Open With. If you set it to open electronic documents with the associated application, then Word would open when you double-click the .lfe attachment in your email (or whatever the associated application is for the document type). If you set it to the document viewer, then it opens in image/text view.

0 0
replied on March 27, 2017

I think that will solve our problem. I presume, however, the settings should be changed in the recipient's client program. But I think I can copy those settings to everybody's default.

Thank you very much. I appreciate your follow-up.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...