You are viewing limited content. For full access, please sign in.

Question

Question

Email Approval Error

asked on March 27, 2017 Show version history

So I've set up the email approval server and I'm getting the email and they are being received back but the process is not moving forward. I went into the event viewer and noticed this error 

 

502200x80000000000000763LFFormsOPLSRFIAP01.deltakedu.corpAn unexpected error has occurred. [LFF502-UnexpectedError] Details: URL: Error: UnexpectedError Date: 3/27/2017 10:53:25 AM (Central Standard Time) HTTP Status Code: 500 Business Process ID: 0 Business Process Name: Stack Trace: Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException Message: An unexpected error has occurred. [LFF502-UnexpectedError] Inner exception: System.Reflection.TargetInvocationException Message: Exception has been thrown by the target of an invocation. at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) at System.Security.Cryptography.CryptoConfig.CreateFromName(String name, Object[] args) at Limilabs.Mail.DKIM.DKIMHashAlgorithm.() at  .(DKIMHashAlgorithm , CanonicalizationType ) at Limilabs.Mail.MimeDocumentFactory.(DKIMSignatureInfo ,  ) at Limilabs.Mail.MimeDocumentFactory.(Byte[] ) at Limilabs.Mail.MimeDocumentFactory.CreateMimeDocument(Byte[] data) at Limilabs.Mail.MailFactory.CreateMail(Byte[] data) at Laserfiche.Forms.Routing.EmailApproval.PollingEmailInternal() Inner exception: System.InvalidOperationException Message: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms. at System.Security.Cryptography.SHA256Managed..ctor() 

The bit at the end about FIPS stood out to me. I've this issue before and I needed a modified .exe file to remedy the issue. Could this be a similar case? I've set the polling to 5 mins in the approval settings. 

0 0

Replies

replied on March 28, 2017

I checked that email approval works well when FIPS policy is enabled on the Forms server machine. You can disable FIPS on the Forms server machine to see whether the issue can be resolved, change the value of HKLM\System\CurrentControlSet\Control\Lsa\FIPSAlgorithmPolicy\Enabled to 0 and restart the machine.

0 0
replied on March 28, 2017

I will give this a try and report back. Thank you.

0 0
replied on March 28, 2017

That fixed the problem I was having. Thank you for your help. Will this change affect workflow? I was given a special .exe file for workflow to bypass an issue it was having with FIPS. 

0 0
replied on March 28, 2017

The registry key above turns off FIPS. So it will make no difference to Workflow. However, if FIPS was required on this machine, you are no longer in compliance with the policy that required it.

0 0
replied on March 28, 2017

If I needed to turn FIPS back on. What would be the workaround for the issue I was having?

0 0
replied on March 28, 2017

What version of Forms are you using? I tested with Forms 10.2 that email approval can work well with FIPS enabled, so maybe you are using a different version?

0 0
replied on March 29, 2017

I think I'm one patch behind but definitely using a version of 10.2.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.