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Question

Question

Advanced Search Fields Issue

asked on March 23, 2017 Show version history

I'm having an issue with the Advanced Search in client.

I've come across it in two different templates.

Example below:

When I search for the 333050 I get 0 results

Here is the Advanced Search Text to show that I have no other fields in play

If I use the 'regular' Search and just do a fields search

I get two files returned, which is what I expected 

 

Interestingly if I search in the same field but use 332050

I get 2 results, as expected.

 

For what its worth I have the same issue with a different template and totally different # set

Finally, both these departments have been using the advanced search feature in this manner for years.  It just seems to have become an issue in the last few days.

 

Any help is appreciated.

 

Darren

 

 

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Answer

SELECTED ANSWER
replied on March 24, 2017

It appears the issue was cause by the indexing service stopping.

Described here: https://answers.laserfiche.com/questions/51136/Indexing-Stopped

and here: https://answers.laserfiche.com/questions/89961/Indexing-services-pauses--Way-to-restart-it-via-command-prompt-

 

Once indexing was restarted Advanced Searching returned to 'normal.'

 

Darren

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