My client is getting a 9063 error when renaming an untitled document when it is open. When they have the document open they will apply a stamp. When they press the key "F2" on the keyboard the laserfiche viewer asks them if they want to save the changes(they click yes), and then asks them to rename the document and the user names it to their needs. After they submit the new name, they get an error 9063 that the entry is locked, but it still saves the name change. They have been having this issue since 8.3, and we have even tried repairing LF(they are currently on 9.1.1.486), and clearing their attributes but nothing has changed. Is this supposed to give that error since the document technically is open? Thanks for any insight!
Error Details:
"
Error Code: 9063
Error Message: Could not create new version or undo automatic check out.
The entry is locked and cannot be modified, or the object needs to be refreshed before it can be updated. [9063]
------------ Technical Details: ------------
LFSO:
Call Stack: (Exception)
ILFObjectImpl::Update
Additional Details:
HRESULT: 0xc0042367 (LFSession::ProcessResponse, LFSession.cpp:3815)
(LFSO/9.1.1.453)
LF.exe (9.1.1.486):
Call Stack: (Current)
CLFDocument::SaveDocument
CDocBaseFrame::OnClose
Additional Details:
Exception: 0xc0042367 [9063] (The entry is locked and cannot be modified, or the object needs to be refreshed before it can be updated.) (CLFDocument::SaveDocument at LFDocument.cpp:494)
Call History:
CAttachedRepository::GetProfileValue
CFolderListCtrl::RefreshSelectionCache
CSelectionProperties::SetSelectedEntries
CMainFrame::GetCurrentStatusMessage
CMainFrame::GetCurrentStatusMessage
CSelectionProperties::GetFlags
CDocBaseFrame::OnClose
CLFDocument::SaveDocument
"