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Question

Question

10.2 Client crashes with "The specified operation is not recognized. [9051]"

asked on March 17, 2017

I have a .NET application that integrates using LFImageEnable80.dll.    It has been working since 2010. We just upgraded it from client 9 to 10.2 and now the Laserfiche Windows client crashes.   My application has not changed at all.  It has worked without changes on version 8.3 and 9.0 and 9.1 and 9.2  After upgrading to the 10.2 client we have a problem that i will describe in steps below.

1.  My application uses LFImageEnable80 to perform a search.  Laserfiche responds by loading the "Search Results" window showing the proper two hits.  At this point, my integration application has completed (that is all it does) and it closes.  

2.  In the Search Results window, the user clicks a document in the list and it loads in the Document Viewer without any issue.

3.  In the Document Viewer, the user clicks the Scan button to open the Laserfiche Scanning window.  It loads without issue.

4.  At this point, the user can either scan a document or not (doesn't matter).  But when the user closes the Laserfiche Scanning window - it closes properly, but the other two open windows (Search Results and Document Viewer) both crash simultaneously displaying an error message each.   The details of those error messages can be found below.  Laserfiche is now in an unstable state and requires shutdown and restart.

=========================================

Error details for Search Result Window:

Error Code: 9051
Error Message: The specified operation is not recognized. [9051]

------------ Technical Details: ------------

LFSO:
    Call Stack: (Exception)
        LFSession::ProcessResponse
        LFSession::SendRequest (GET /+LF/search/hitcount/1bc70af3-9c9a-
        ILFObjectImpl::Read
        CLFSearch::GetSearchHit
    Additional Details:
        HRESULT: 0xc004235b (LFSession::ProcessResponse, LFSession.cpp:3898)
         (LFSO/10.2.0.383)
LF.exe (10.2.0.839):
    Call Stack: (Current)
        CLFDocument::ReloadDocument
    Call History:
            CLFDocSec::InitForPages
             CLFEntrySec::HasRight
             CLFEntrySec::HasRight
             CLFEntrySec::HasRight
             CLFEntrySec::HasRight
             CLFEntrySec::HasRight
         CLFClientAutomation::ExecuteAutomationCommand (GetInstanceInfo)
         IsRepositoryLoggedIn

 

=========================================

Error details for Document Viewer:

Error Code: 9051
Error Message: Could not get document information.
The specified operation is not recognized. [9051]

------------ Technical Details: ------------

LFSO:
    Call Stack: (Exception)
        LFSession::ProcessResponse
        LFSession::SendRequest (GET /+LF/search/hitcount/1bc70af3-9c9a-
        ILFObjectImpl::Read
        CLFSearch::GetSearchHit
    Additional Details:
        HRESULT: 0xc004235b (LFSession::ProcessResponse, LFSession.cpp:3898)
         (LFSO/10.2.0.383)
LF.exe (10.2.0.839):
    Call Stack: (Current)
        CLFDocument::ReloadDocument
    Additional Details:
        Exception: 0xc004235b [9051] (The specified operation is not recognized.) (CLFDocument::ReloadDocument at LFDocument.cpp:1873)
    Call History:
             CLFDocSec::InitLockInfo
            CLFEntrySec::HasRight
            CLFDocSec::InitForPages
             CLFEntrySec::HasRight
             CLFEntrySec::HasRight
             CLFEntrySec::HasRight
             CLFEntrySec::HasRight
             CLFEntrySec::HasRight

 

Other important facts.

1.  Laserfiche Windows Client version 10.2.0.839

2.  Laserfiche Runtime 10

3.  Originally my application used COM Interop assemblies pulled from Laserfiche SDK 9.2 but after seeing this error, I have recompiled using COM Interop assemblies from the Laserfiche SDK 10 with no difference.

4. I am guessing that the Doc Viewer and Result Window are both attempting to Reload the document after detecting that the Scanner window has closed and anticipating that a change occurred to the document.  It is that Reload that is crashing (just a guess).

 

 

 

 

 

 

 

 

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Replies

replied on March 17, 2017

This is a known issue that will be fixed in the upcoming 10.2.1 release (ref# 154363).

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replied on March 20, 2017

Will it be fixed with the release of the Windows Client or the SDK runtime or both?

 

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replied on March 20, 2017

This is a bug in Scanning, it will be fixed with the 10.2.1 client installation.

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replied on August 8, 2017

In Laserfiche Scanning my Client gets the same error 9051 The specified operation is not recognized. After upgrading to 10.2. Symptoms Client opens LF Scanning to scan into an existing document, but when they hit store (to store the document) they receive "The specified operation is not recognized [9051]

Please confirm this is fixed in the 10.2.1 RIO update.  Thanks Wendi

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replied on August 8, 2017

Yes, this was fixed with 10.2.1, see this page where it notes bug# 154363.

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replied on August 8, 2017

Thank you! Just wanted to confirm.  Thanks again

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replied on March 21, 2017

Any timeline on when that release is scheduled for?

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