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User synchronization is already in progress. Please try your request again later. OK

Forms
Updated March 10, 2017
asked on March 9, 2017 • Show version history

I've been trying to sync Forms for the last hour and a half. I've rebooted the server and tried again but it's not working. It normally does not take this long. I'm only trying to sync 5-6 users. I did do an update to 10.2 about 3 weeks ago. This environment is not live yet. Any ideas?

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Answer

SELECTED ANSWER
replied on March 9, 2017

Please restart Laserfiche Forms Routing Service to stop the synchronization in progress  and then run the UserSyncClient.exe under  C:\Program Files\Laserfiche\Laserfiche Forms\Forms\bin to see what message it shows during synchronization.

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Replies

replied on March 9, 2017

Hey! This exact same thing happened to me after one of my 10.2 upgrades. It went away on it's own after a reboot, I know that's not much help in your case but I can confirm that it appears it's something with the new version. 

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replied on March 9, 2017

I've rebooted the server a couple of time already, but thanks for the help! Anything else that you did, that you can remember?

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replied on March 9, 2017

I remember looking in the event logs and not finding anything, that's when I was worried it was going to be a long road to a solution. But the reboot fixed it right away.

If your forms server is on a server other than the Laserfiche Service then you could use wireshark to view the traffic. I don't know how to see service to service traffic when there is no networking involved though, would be nice.

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replied on March 9, 2017

Update: I've patched form with the update that came out yesterday and still experiencing the same issue.

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SELECTED ANSWER
replied on March 9, 2017

Please restart Laserfiche Forms Routing Service to stop the synchronization in progress  and then run the UserSyncClient.exe under  C:\Program Files\Laserfiche\Laserfiche Forms\Forms\bin to see what message it shows during synchronization.

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replied on March 10, 2017

Xiuhong, I'm not sure how but just restarting the service fixed the issue. Thank you for your help. I will notate the rest of your response and if it happens again, will follow those steps. Thanks everyone for your help!

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