Question

Autoscrolling issue in Chrome browser after updating to Laserfiche Web Access 10.2

Web Client

Updated March 16, 2018

asked on March 7, 2017 • Show version history

We updated to Laserfiche Web Access 10.2 yesterday and now we are having problems with autoscrolling in the Chrome browser. Whenever we do a search that returns thousands of results and then try to scroll down the screen line by line it begins autoscrolling. We have tested scrolling in IE and Firefox and scrolling works as expected. The issue is only occurring in the Chrome browser. We are using Chrome Version 56.0.2924.87 (64-bit). Is anyone else experiencing this issue? Any ideas on how to resolve this?

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Answer

SELECTED ANSWER

replied on March 7, 2017

For context, this is the feature that is now enabled by default in Chrome 56. You can turn it off in Chrome by going to chrome://flags/#enable-scroll-anchoring

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Replies

replied on March 7, 2017

This appears to be a bug in Chrome 56 and its handling of scroll anchoring. Older versions of Chrome (<= 55) should work in addition to Firefox and IE that you've confirmed.

We've filed SCR 154376 internally to workaround this issue in the next release of the web client.

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View 3 previous replies

SELECTED ANSWER

replied on March 7, 2017

For context, this is the feature that is now enabled by default in Chrome 56. You can turn it off in Chrome by going to chrome://flags/#enable-scroll-anchoring

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replied on March 7, 2017

This resolved the issue. THANK YOU!

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replied on April 14, 2017

this also worked for us as well! thx for sharing!

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replied on March 16, 2018

Was SCR 154376 resolved in the 10.3 Web Client? I don't see it referenced in the release notes?

Thanks,

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replied on March 16, 2018

The records indicate it was fixed in 10.2.0.168 and 10.3.0.122.

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replied on March 16, 2018

Great! Thanks Brian.

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Autoscrolling issue in Chrome browser after updating to Laserfiche Web Access 10.2

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