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Question

Error: The operation could not be completed because the volume is offline. [9130]

Version 9 Web Client Mobile
Updated March 7, 2017
asked on March 6, 2017 • Show version history

Senario:

Laserfiche 9.2.1.635

Web Access 9.2

Client on a new iMAC with latest OS, drags and drops file to folder via Web Access on Safari and gets Error:The operation could not be completed because the volume is offline. [9130].

No volumes are offline that I know of and client has appropriate access rights to the folder.

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Answer

SELECTED ANSWER
replied on March 6, 2017

In the import dialog that comes up, what volume is the user selecting?  It may be on a tab that they aren't looking at, so it's possible they aren't aware that they are selecting a volume.

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replied on March 7, 2017

Changing the settings to name a specific volume instead of using default, solved the problem.  Thanks Brian for pointing us in the right direction!

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