Forms Error

asked on March 1, 2017 • Show version history

I get this error probably twice a year. Any idea why this keeps happening. Now my form is stuck in a workflow process. I don't want to stop it because I won't be able to resubmit. Please help!

*Update* Workflow was terminated but the Form still shows it as running.

An unexpected error has occurred. [LFF502-UnexpectedError]

Details:
URL:
Error: UnexpectedError
Date: 2/28/2017 2:33:24 PM (Central Standard Time)
HTTP Status Code: 500
Business Process ID: 98
Instance ID: 1334
Business Process Name: TAPPI Safe Credit Application

Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: An unexpected error has occurred. [LFF502-UnexpectedError]

Inner exception: System.Net.WebException
Message: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.GetResponse()
at Laserfiche.Forms.Routing.LFWorkflowService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus)
at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext)

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SELECTED ANSWER

replied on March 1, 2017

What the status of the workflow service task? Is it suspended? If it is in progress, we can provide script for you to set it to suspended then you can retry the instance which will run the workflow again, is this OK for you? If this work, please open a support case with your backup database, so that we can provide the script base on your database.

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replied on March 2, 2017

I just stopped it. It's not worth it opening up a support case. We are upgrading in a few weeks. It's easier for us to address this when our VAR comes out.

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