Not sure if 10.2 still has this same look but it would be nice to see a count of how many tasks and how many available tasks we have.
Ex: My Tasks (2) Available (1)
I think you may need the Product Download Access role on the Support Site; if you go to My Profile when logged in, I believe you may request the role and a VAR or User Admin can grant that to you. Unfortunately the presenter was unable to provide the slides in time to be incorporated in the Empower app.
The service account does not necessarily need to change. If Forms is set to use SSL, then in Forms Configuration page at the Notification Service tab, you'll notice that the prefix has changed to https from http. If this is not the case, the following two steps are not valid.
Step 1: Ensure the services are able to run using the SSL certificate
netsh http add sslcert ipport=0.0.0.0:8181 certhash=<certhash> appid={00112233-4455-6677-8899-aabbccddeeff}
where 00112233-4455-6677-8899-aabbccddeeff represents any valid guid (free online generators are available) and <certhash> is the thumbprint found above. Note that if you use the method above to find the thumbprint, you will need to remove the extraneous spaces.
The last step binds the certificate to port 8181; however, if the Hub service account is not Local System or a member of the local Administrators group, you also need to give the account permission to run a service with SSL on the port:
netsh http add urlacl url=https://*:8181/ user="<user name>" listen=yes
where <username> is the name of the service account in use. If a local or domain account this would be of the form PREFIX\username; if a built-in account such as Local Service, you can use "Local Service".
Step 2: Ensure the service config files know they should be using SSL
<add key="HubHostAddress" value="http://*:8181" />
Set the value of the value attribute so that it is prefixed with https instead:
<add key="HubHostAddress" value="https://*:8181" />
<add key="HubAddress" value="http://localhost:8181" />
The value of the value attribute may vary initially, but you need to make sure this is set to the following:
<add key="HubAddress" value="https://certificate.host.name:8181" />
where "certificate.host.name" is the name to which the SSL certificate is issued.
Restart both the Hub and Master notification services to apply these changes.
After these changes, the Notification Service will be running using SSL.
Again though, all of the above only applies if Forms is also running SSL. The root issue at hand is that the Notification Service appears to be unavailable, as Anita pointed out. If this situation does not apply, or if this does not remedy the situation, I would suggest reaching out to your reseller for further troubleshooting assistance.
Hope this help!
Hello Chynna! It was great to see you again at the conference! In 10.2 it does not show a count of assigned, available, or completed. However, below the header for this week, earlier this month, last month, etc... it does show a count. In Mobile, I believe it is showing a count as you would like to see in the Forms Web Client.
Hi Chynna,
The ability to show numbers in the headers is made available by the Laserfiche Notification Service and is shown below in the 10.2 interface. However, this should be available in Forms version 10.0+ as long as your notification service is configured!
By the way, the Notification Service requires additional configuration if Forms (and therefore the Notification Service) are using SSL. You can refer to slides 12 and 13 of this conference presentation which I happen to know about (
) for more details.
@████████ Not seeing a download button for the slides? Can you tell me the class name so I can look at the Empower app for the slides?
So the Local System Account should be unchecked and an Account should be typed in? Do you know which account should be used?
I think you may need the Product Download Access role on the Support Site; if you go to My Profile when logged in, I believe you may request the role and a VAR or User Admin can grant that to you. Unfortunately the presenter was unable to provide the slides in time to be incorporated in the Empower app.
The service account does not necessarily need to change. If Forms is set to use SSL, then in Forms Configuration page at the Notification Service tab, you'll notice that the prefix has changed to https from http. If this is not the case, the following two steps are not valid.
Step 1: Ensure the services are able to run using the SSL certificate
netsh http add sslcert ipport=0.0.0.0:8181 certhash=<certhash> appid={00112233-4455-6677-8899-aabbccddeeff}
where 00112233-4455-6677-8899-aabbccddeeff represents any valid guid (free online generators are available) and <certhash> is the thumbprint found above. Note that if you use the method above to find the thumbprint, you will need to remove the extraneous spaces.
The last step binds the certificate to port 8181; however, if the Hub service account is not Local System or a member of the local Administrators group, you also need to give the account permission to run a service with SSL on the port:
netsh http add urlacl url=https://*:8181/ user="<user name>" listen=yes
where <username> is the name of the service account in use. If a local or domain account this would be of the form PREFIX\username; if a built-in account such as Local Service, you can use "Local Service".
Step 2: Ensure the service config files know they should be using SSL
<add key="HubHostAddress" value="http://*:8181" />
Set the value of the value attribute so that it is prefixed with https instead:
<add key="HubHostAddress" value="https://*:8181" />
<add key="HubAddress" value="http://localhost:8181" />
The value of the value attribute may vary initially, but you need to make sure this is set to the following:
<add key="HubAddress" value="https://certificate.host.name:8181" />
where "certificate.host.name" is the name to which the SSL certificate is issued.
Restart both the Hub and Master notification services to apply these changes.
After these changes, the Notification Service will be running using SSL.
Again though, all of the above only applies if Forms is also running SSL. The root issue at hand is that the Notification Service appears to be unavailable, as Anita pointed out. If this situation does not apply, or if this does not remedy the situation, I would suggest reaching out to your reseller for further troubleshooting assistance.
Hope this help!