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Question

Workflow - Email activity terminates but emails are sent

Workflow
Updated June 3, 2021
asked on February 16, 2017

Client of ours is encountering an interesting issue. Randomly, the email activity terminates. The followinga re confirmed:

  1. We are able to successfully send a test email from the Workflow Email configuration.
  2. The terminated email activity has the message 'Failure sending email'.
  3. Emails are actually sent out contrary to the terminated email activity or message 'Failure sending email'.

 

This leads us to believe that a timeout occurs when Workflow is waiting for a confirmation msg from the SMTP server of successful email sent.

 

Is there a parameter that we can edit in workflow to extend the time that workflow awaits a confirmation from the SMTP server if that is infact the way that functions?

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Replies

replied on February 16, 2017

I have also experienced this same behavior.  
For the 100's of emails we send out each week it does not occur often enough that I have looked into it but it is on my to do list.  Always a momentary heart stopper when I see a workflow terminate.   Hoping you get an answer that I can glean off of.  :)

Andrew

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replied on February 15, 2018

Hi, do you find any solution or possible cause for this issue we are experiencing a similar behaviour with one wf but at this moment cant confirm it.

 

 

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replied on June 3, 2021

Same question: any further info on this?

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replied on June 3, 2021

I've run into this issue where the culprit is sending too many emails within a short timespan. I fixed it by using try-catch and a repeat loop to try again.

Details here:

https://answers.laserfiche.com/questions/153885/SMTP-Error-with-Workflow#186174

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replied on February 17, 2017

Workflow just reports the message sent back by the mail server. There's no waiting for the mail server to send the email or confirm it received it.

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replied on February 17, 2017

We think this is where the termination is occurring. That the workflow isn't getting the message sent back by the mail server.

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replied on February 17, 2017

What I'm trying to say is that the "Failure sending mail" is the message the mail server is sending back.

1 1
replied on November 27, 2019

We have a same problem, but I think that this message of error is into LF not from Server mail, because we was monitoring mail server and mails never came from LF.

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